We have already gone through the most common mistakes which arise in service companies. We have also dealt with the attitudes to be avoided by a leader regarding her/his work team.
Some of these practices can be borne together with the company, such as short-term planning. Others can be the result of its own growth and lack of management, such as not calculating the profitability of projects.
In this article we will dig into this issue by exploring those vices that are related to the bond and communication with the client.
These attitudes, which are common practice within the corporate world, can pose a big risk both for the growth of your company and for its sustainability.
This is why we hereby include a list of habits we suggest you avoid and, if you already got them, we suggest you correct them.
Making wrong estimates
When a client resorts to your services, she/he expects that dates are complied with as established when initiating the project. Many people usually twist these estimates so as to offer a more optimistic scenario and hence ensure sales. However, if you don’t comply with said dates, the client will probably refuse to hire your services again and this will affect your business’ sustainability.
Accepting more work than the one you can do
When feeling worried about the possibility of losing a client or when needing to optimize profits, people tend to assume obligations that they then cannot fulfill. Do not bite off more than you can chew. It is better to submit one work carried out in the correct way, than several mediocre or incomplete works.
Preparing unclear quotes
When you send quotes, these should be clear enough and they should set forth every term and condition in an explicit way. During negotiations quotes can suffer modifications; hence, it’s essential that you register all changes in a final version.
Avoiding the client
Within the less advisable practices, this one is on the top. The strategy of avoiding communication with the client is never an option. No matter the problem you have, it’s better to talk about it in a clear way than to try to delay things.
If you liked this post, check out: