Conduct a FREE AUDIT of time deviations in your agency
Discover how you can improve the profitability of your agency by identifying hour deviations in each project.
Book a 1-on-1 audit with one of our experts and discover:
Opportunities to improve your profitability by detecting time deviations in projects.
How much your annual income can increase.
How to maintain a transparent relationship with clients when setting budgets.
How to renegotiate fees that have already been agreed upon with real-time data.
How to prepare for the audit?
Have the following information ready:
Number of projects
Number of hours worked by employees on projects
Practical Case of Deviations
In analyzing Agency 2, we found that 75% of the diverted hours were concentrated on a single client who generated 1500 hours per month of rework. This meant that a large part of the employees’ time was dedicated to performing work outside of the initial scope of work. That is, the client agreed with the agency on a certain number of hours to carry out the projects, but over the course of the month, the requested work involved a greater number of hours from the employees to be completed. This situation affected both the assigned employee and the agency as a whole.
As a result of implementing these solutions, it was possible to negotiate an annual fee that matched the financial capacity of the client, ensuring a number of available hours. This action plan was carried out thanks to the use of the reporting module of our tool, which provided access to the client. The key to success was ensuring that the client understood how their request was managed and that the hours they acquired when hiring the service were used effectively and responsibly.
Transparency on the part of agencies with their clients is fundamental to achieving objectives and maintaining a good relationship.
