The initial setup process is designed for effectively uploading CLIENT´S information to COR´s software. Responsibilities:
Initial Setup process to be finished two business days after the complete form is delivered by CLIENT, all CLIENT´S collaborators to receive access by email automatically once the Initial Setup process is finished.
When CLIENT has less than 20 licences COR Support Team may enable auto-Setup based on tutorials.
SUPPLIER to provide CUSTOMER with 7x24x365 Technical Support throughout all the contract length. COR Support Team provides assistance regarding specific issues with the application functioning and is not accountable for solving concerns related with how to use the platform. All assistance and Training related with Application usage is included in the Adoption Management Process.
CLIENT should open a ticket with COR Support Team either by email at firstname.lastname@example.org or through the online chat located in the application. SUPPLIER to update CLIENT ticket´s status by email or chat.
Change Management is the process, tools and techniques applied for managing the people side of change to achieve a required business outcome. COR solution impacts directly on Systems and Processes generating short and long term benefits to the CLIENT.
In order to achieve an effective change in CLIENT’S Organization, COR defined best in breed Change Management Process for ensuring the solution is effectively adopted by the CLIENT. Change Management Scope of Work includes:
The Change Management Process Ends with the formal Project Closure once all detailed actions stated in the Kick Off are effectively delivered.
COR Adoption Management Process Scope of Work includes the following reports to be delivered to the Customer:
In addition to previously mentioned reports, COR includes in Adoption Management two Professional Services Packs:
These Packs are cumulative and only expire if contract is finished. COR to inform hours usage either by email or by the Application.