Winning New Business at your Agency: Best Practices

Winning New Business at your Agency: Best Practices

What are we talking about in this article?

Beyond sales and marketing techniques, several things exist that define the operations of an agency. These factors are directly involved in helping to generate new business. Stiff competition has significantly affected the agencies’ business sector and creativity is necessary to win big. Intentionally differentiate yourself from others to secure your agency’s new business.

A lot of time is wasted pursuing lost causes and clients with no interest in hiring said agencies. The lack of planning and marketing implementation are these agencies’ orders of the day. Poor salesmanship may indicate some lapses from the advertising agency’s practices resulting in loss of agency clients and deteriorated client relationships

The competition has given rise to creativity and differentiation by agencies in their push to effortlessly acquire new clients. Marketers and content creators are working their socks out to earn their agency new business.

Thought leadership helps marketing agencies to lock in their target audience with excellently delivered services produced through an ideal marketing strategy. Best sales practices stand to yield predictable and sustainable new clients’ pipelines and enhance client relationships. Excellent thought leadership proposes and outlines some best practices institutions should embrace to become the best agencies and create their brand awareness. Below is a breakdown of some of the best practices you can adopt as a digital marketing agency to generate your agency new business. These tips work wonders in building profitable, successful new businesses and marketing strategies. The best agencies use these practices to increase their client accounts’ size, bring in new businesses, and realize customer retention.

Create a clear and adequate development plan

Planning is one of the most critical elements before the establishment and the success of a business. The process may take longer in deciding on using the easy and effective way to boost the agency growth. Sometimes marketing agencies lose their potential clients due to a lack of preparation and poor management.

In most cases, successful agencies spend ample time making predictions on the source of business sustainability and customer base pipeline. Agencies should avoid predictions and engage the prospective clients for ideas on the services they expect before production.

A comprehensive business plan is one way of getting ahead of the competitors and reaching out to potential customers. Many agencies fail because of their lack of planning and setting realistic goals that impact the agency business. It is crucial for the agency owner, stakeholders, and partners to critically gather knowledge on the right way to plan and execute the ideas. The general agency plan should have a set of:

  1. Business objective – The objectives are the main drivers for the success of the agency. Focus and work determination encourages the growth and development of the agency and small businesses.

  2. SWOT analysis- Change is inevitable, and having strengths or weaknesses does not dictate failure. Assessment of the two elements helps the agency owners, sales team, and marketers to focus on their strengths.
  3. Competition endurance – Business competition is a common factor that affects many agencies and small businesses. The element helps the agencies to actively boost and create innovative services that stand out above the rest. Competition may involve the services and product pricing, which helps in the retention of the current clients. Successful agencies are not afraid of the competition. They take it as a challenge to help make profits and gather retainers for the service provider
  4. Service Specialization – Innovative agency owners should seek to specialize in services offered rather than to take in more than they can handle or deliver.
  5. Marketing consistency – Marketing and advertising dedication is an ideal way to reach out to the client. Inbound and outbound planning helps an agency formulate a messaging way to get its services to potential clients. Some social media platforms such as LinkedIn allow agencies to display their services. Consistency in marketing ensures product relevance and efficiency.

Recruit a talented and dedicated marketing team

Creating a high demand rate for an agency requires hard work and enthusiasm. More client referral resembles the good services the agency is offering the current clients. Dedicated marketers ensure maximum lead generation by utilizing and boosting client’s capacity. The main reason for building a strong agency brand is to have a new and sturdy business team. Creating the demand for agency services is not an easy task. The reputation and performance of the agency are determinable by the number of referrals the agency gets. Usually, the referrals are clients who are directed to the agency by fellow clients. Clients can only send their fellow customers to the agencies if the agency is reputable, offers the best services, or has good customer services.

One of the ways to gather leads is through a referral system. Reputable and well-performing agencies develop a fierce customer base portfolio through the criteria. At times clients’ demands become overwhelming where marketing directors cannot handle the force. Boosting the work capacity among the sales team and the marketers helps share the set responsibilities to meet the prospects. Successful agencies majorly concentrate on developing the brand of an agency before selling. That way, the team has an easy time generating leads and introducing the services to prospective clients. There are many ways an agency can create awareness by creating content such as blogs and publications, brand campaigns, pitching, social media, and much more.

Set the expectations right with a Marketing Service Level Agreement (SLA)

Staffs and marketers’ alignment are essential measures an agency or a small business should take to meet prospective clients. According to HubSpot reports and perception, the sales team and marketers who work together receive drastic growth in lead generation, brand awareness creation, and meeting the target market. An active Service Level Agreement (SLA) enhances the accountability of the two parties by helping them understand the target market, agency goal, target audience, and building general client relationships. The marketing and sales funnel of a growing agency require SLA to echo the roles and responsibilities of the sales and marketing teams. The clarification made helps the teams be on the same page to avoid frustrations, misunderstanding, or miscommunication.

  • Clients Expectations

Familiar misalignment of expectations on an Agency’s clients’ relationship reduces due to clients’ discontentment. The negative results repercussions lead to clients staying away from the agency and its practices. Proactive action should take place to avoid losing prospective clients, current clients, or referrals. Implementation of an active SLA would work magic for a falling agency by introducing various contract sets between the clients and the agency. The startups specifically offer clear metrics of the expectation and services laddering in due course. SLA services have been in existence for a long time to growing agencies. Small businesses generate an extensive client portfolio and tips on lead generation.

  • Attainment of Realistic Target

Some departments such as the creative agency, influencers, and marketers are among the itemized units dedicated to affirming the clients’ needs. An ideal SLA provides the clients with well-defined and attainable targets that an agency should meet. The component accompanies the target with ethics and consequences if not realized. Working insights, startups, and backup strategies help the agencies to understand the different ways to meet the targets. Lack of target attainment may lead to contract cancellation, client loss, and funds dissolution. Clients constantly follow up to know the work progress and updates in case of any inconveniences.

Identify the right prospective clients with a reputable customer profile

Before setting it up, the agency and the stakeholders need to know and understand the target market. Client databases are among the most vital profitable, faster ways to grow and develop your agency. Proper analysis and market positioning determine the ideal clients for your services. The process helps the organization gather more profitable and long-lasting clients who appreciate the service. Eye-catching marketing tips and efforts are some of the best ways to attract the attention of the customers. With the help of the creative agency and advertising agency, there is a guarantee for a firm to realize client follow-up and interest. There are numerous ways an agency can acquire new clients, such as advertising on LinkedIn, the use of freelancers, and informative webinar sessions.

The agency’s new businesses use email marketing and messaging to reach out to new ideal clients in the market. The process involves indicating the intention and the agency products. Some agencies creatively set up SEO blogs that get streamline company websites and other agency social media spaces. By knowing the correct process, the agency understands the type of content and services that the clients prefer. Knowing your clients is one of the crucial ways that lead to agency growth and provision of the services in demand.

One of the best ways to know your client better is creating a client profile database. The client profile helps the agency recognize its client expectations, feedback, suggestions, and preferences. Besides, it is also ideal to note customer thoughts, needs, and desires to offer the best. Consistent brands have best-positioned customer profile tools that aid in identifying prospective clients with ease. Best agencies identify themselves with their esteemed clients to develop a sustainable and desirable client relationship.

Create an ideal lead scoring system

Onboarding a large volume of leads and prospects does not guarantee success to the agency’s new business. More importantly, recovering quality leads with probable conversion may be more impactful to the agency than walk-ins. The leads collected are passed to the sales team for prompt pitching and reach out to prospective clients. A scoring system comes in handy in implementing client representation to the agency and its services. The various avenues of acquiring leads vary due to services offered and the agency placement. The most grounded rules that govern a well-drafted lead scoring system involves:

  1. Create a well-done framework or a numerical formula that gives the gathered leads an analyzable rating depending on marketing reports.
  2. Develop a culture of knowing the client information through the KYC document to navigate through services to offer.
  3. Integrate the lead scoring system with the ideal SLA and other helpful systems that impact the agency.

The lead scoring system saves the ideal and the preferred clients who may yield or quantify the desired results. The process calls for further follow-up by the sales team as the process helps the team concentrate on the right prospects. The system has an automated program that analyzes and produces scores sorted to match various clients. These upcoming systems enable the agencies to score leads depending on the total human input to help the sales team focus on productive agency clients.

Select an ideal CRM for your marketing agency for prospects management by the sales team

Most businesses are still running on spreadsheets and template documents. Research by HubSpot shows that many salespeople store customer data and leads in google docs and physical files. These traditional data storage systems mean there is no streamlining of business operations. Graduation from using outdated systems signifies the time for implementation of Customer Relationship Management (CRM) software. The shift from using template documents means the client base is substantial, and their needs are expanding. A creative agency will seek a centralized system for storing and retrieving the database using an excellent search engine. CRM installation is the best business practice, especially because it is accessible on various devices conveniently, and its sophistication sees it perform multiple advanced tasks.

CRM helps to streamline business processes and operations. Project management and business development are effortless as things fall into place at the correct time. Agencies should adopt CRM to become organized, increase sales production, increase conversion rate, attain client retention, and enhance client company experience. To streamline business operations, the CRM should work in conjunction with lead scoring systems that permits setting point values. A creative agency using CRM as a best practice will improve marketing and sales efficiency by shifting business focus to time and resources on likely convertible clients. Excellent CRM implementation helps streamline project management, sales, content marketing, and customer service. These processes are ideal for business automation, business development, and maximization of profits and return on investment. Through a well-inbuilt search engine, CRM permits quick data and information access whenever the need arises.

Establish an exemplary referral program for the agency

Creating a new client relationship bond is as important as strengthening the ties of the existing clients. A referral program is an important session where clients can freely invite their interested friends to the agency. Some agencies offer commissions on the number of referrals boarded, while others give equivalent discounts. The referral program encourages the clients to stick to the agency and bring more potential clients to the business. The trust portrayed towards the agency guarantees actual revenue to the business entity and comfort to the clients.

Creating a mutually beneficial partnership with clients increases the number of new clients compared to the total number of clients gathered by the content marketing team. The business development management ensures that the client receives significant discount offers and cost-effective discounts. Maintain more ideal measures, client’s treatments, and satisfaction to give room for more referral clients.

Carefully and diligently be judicious in choosing your marketing case studies

Marketers have an inner drive pushing them to use as many case studies as possible when pitching to convince the prospective clients fast and without breaking a sweat. Cranking up of case studies is always meant for convincing clients who have seen your positive results elsewhere. Potential clients refer to your compelling well-known current customers who are posting above-average results. The same prospective clients look at unique projects you have handled before concluding. As you push to lock in these new businesses, take care to avoid overloading your pitch with case studies since not all bear the expected fruits. Case studies work to reinforce your points in the presentation, showing how you have helped address other clients’ pain points. Dwell on the solutions you are advancing for the new clients to help solve their prevailing predicaments.

The selected few case studies must strengthen your points by highlighting how your marketing services help in generating short-term yields. Show how you set your current clients on a long-term marketing success path. Circulate the case studies on social media platforms like LinkedIn and through email for remote presentations. Excellent service providers leverage on their created name to sell themselves. If you are a large brand or have a unique niche market, the chances of the prospects citing your case studies via social media platforms, through a product influencer, or email are high. The prospective client may be familiar with the cited case study. There are chances that the same prospect may know one or two of your employees and call them to ask for more information on your marketing strategy or agency.

New business has become a broader team activity

Most company team activities take place in an organized event like team building. The best practicing agencies with thought leadership are creative in their working environment. These companies initiate team activities within the working space. Agencies take the term sales as a dirty word owing to its outright pushy nature to make clients buy your services or products. Unknown to most agencies, sales is a team-wide activity. In sales, everybody needs to pull their end through hard work and support individuals bringing in new business and clients. Sales require all employees to generate pitching ideas and prospects for new and promising clients.

The best practice for an agency is to ensure everyone becomes concerned with bringing in new business. The agency can organize new client generation contests and offer rewards in monetary prizes like a retainer for all people involved or who supported the initiative. The accolades can go to employees who generated ideas, identified a lead, helped with client messaging, identified the client pain points, and helped with follow-up. Agency experience stunted growth without sales leading to failure of agency growth. Business development is highly possible by rewarding alert employees. The rewards enable them to connect with prospects and bring sales through networking.